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Transcendent Oasis Spa Club • Booking Policy

Transcendent Oasis Spa Club is a mobile service venture, bringing the ultimate spa experience to the comforts of your own home!! We provide massages, aromatherapy and more to create the most relaxing and peaceful atmosphere at your leisure. Our office base is in Baltimore and we provide services to the following areas: Baltimore, Montgomery County, Prince George’s County, Charles County, Washington, D.C., and limited areas of Virginia. While we are not taking any appointments at any location, it is something we will do in the future for clients who prefer services outside of their home. For now, Transcendent Oasis Spa Club is a mobile/ travel based business. The following is the policy we have set forth in order to better serve you and protect the providers who enter your home:

  1. While we are out of the clear of COVID, things are still put in place to make sure that health is a priority. Because our providers will be accompanied with a partner on their visits, please don’t allow NO MORE THAN 2 people in your home during your time of session.
  2. Please have all surfaces of your designated area for your session wiped clean for the safety of the service provider.
  3. No pets in the surrounding area of the designated area for your session.
  4. Payment must be done in full BEFORE the service provider arrives for your session. Please be advised that when booking you will be REQUIRED to pay 50% of the service amount to reserve your time spot. Final payment in full should be made the day before as you will receive a reminder email of such. If not paid, your appointment is automatically CANCEL. Reservation fee is NON-REFUNDABLE so please be advised to give an active valid email address to receive confirmation of appointment and payment.
  5. Anything in this outline ignored by the clients, the service provider can request for your appointment to be canceled.
  6. All services are NON-REFUNDABLE, please be advised that once you pay, a service will be provided and there will be no refunds. However, we will offer any accommodations to those dissatisfied with our services but within reason, any last minute rescheduling and/or cancellations on the part of our service providers.

 

Please be advised because we are servicing multiple areas, we have decided to designate each area to the following days and availability will be based on which service provider is available on such days:

Mondays-Wednesdays: Baltimore and Montgomery County

Thursdays-Fridays: Prince George’s and Charles County

Saturdays and every other Sundays: Prince George’s County, Washington, D.C., Arlington, VA and Alexandria VA.

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Heavenly Garden A Spa • Booking Policy

Here are the things you need to know when booking with us:

  •  All services are NON REFUNDABLE. A deposit (50% of service amount) is due when booking. When you arrive at the spa, you will have to pay the rest upon receiving your service.
  • Upon request for deposit, if the client does not wish to provide cc information, you have the option of invoice. An invoice will be sent to you via email (a valid and active email provided by the client) where you can pay your deposit there. If payment is not made by the end of business day (6pm the day of booking), automatically the allotted time spot will become vacant and you will have to contact us to rebook your appointment.
  • Clients are allowed to reschedule as late as the day before appointment or cancel. Clients will receive a confirmation email (a valid and active email provided by the client) as a reminder of their appointment. If no response on cancellation or rescheduling is notified to us by the closing of business (6pm the day before), you are automatically responsible for keeping your appointment.
  • Cancellation the day of, including 15 minutes past the allotted time without notification of tardiness and/or no call-no show, will result in a cancellation fee (keeping your deposit).
  • Clients are allowed to reschedule one-time due to emergency, traffic or any other insufficiency that we deem appropriate for the change of schedule.
  • Clients must inform us of any vaccines, boosters and/or shots taken within the past 24 hours of their appointment. Clients are advised to wait 48 to 72 hours before any session. If for medical reasons any shots are required for you to take before a session, please let us know to further discuss accommodations.
  • Clients who book on the website who pay in full or use afterpay when
    booking, fully accept our non-refundable policy at their own risk. If you are unable to make your appointment, please contact us in advance to reschedule your appointment. If you do not contact us within the 24 hour window of missed appointment, you will not be allowed to reschedule that appointment and our non-refundable policy will still stand.

If you have any questions about this policy, please contact us at: 443-304-8812 or email us at heavenlygardenaspa@gmail.com